CANCELLATION, REFUND & EXCHANGE POLICY
At BULLFORD, every garment is crafted with heavyweight textiles, precision tailored fits, and obsessive quality control. If you require a size swap, wish to cancel an unfulfilled order, or receive an imperfect item, our policy guarantees transparent and prompt resolution.
Pre-Dispatch Cancellations
Cancel anytime before your order is manifested for courier dispatch. 100% full refund credited back to original payment source or Bull Wallet.
2-Day (48-Hour) Exchange Window
Customers must click the Exchange Button within 48 hours of delivery. Free doorstep reverse pickup nationwide.
Bull Wallet Store Credit Only
No Cash/Bank Refunds After Delivery. If you do not want a replacement size, 100% of the paid garment amount is credited to your Bull Wallet to shop on bullford.in once the return passes inspection.
RBI & PCI-DSS Compliant
All financial transactions and pre-dispatch reversals are processed securely via RBI-authorized gateway (Razorpay).
1. Order Cancellation Policy
You may cancel any online order free of charge at any time before the package is manifested and picked up by our courier partner. Once cancelled, 100% of the transaction amount is instantly initiated for reversal back to your original payment source (UPI, Credit/Debit Card, or Net Banking).
Once an order is in transit with the logistics carrier (AWB generated), it cannot be cancelled mid-route. You may, however, request a doorstep exchange upon delivery.
2. 2-DAY (48-HOUR) EASY ATELIER EXCHANGE WINDOW
We enforce a strict 2-Day (48-Hour) Exchange Window from the moment of courier confirmed delivery. Customers must click the Exchange Button within 48 hours in their Account Orders dashboard to initiate size replacement. Contact our WhatsApp Support (+91 83106 81402) if you need help.
- Exchange Button Initiation: Must be clicked within 48 hours of delivery to schedule free reverse pickup.
- Doorstep reverse pickup is scheduled at your address with zero courier surcharge.
- Garments must remain unworn, unwashed, unaltered, and with all original tags and barcodes intact.
- As soon as the reverse pickup is verified by our courier, your replacement size is dispatched immediately.
3. Bull Wallet Store Credit Only: No Cash/Bank Refunds After Delivery
There are strictly NO cash or bank refunds after delivery. If a customer does not want a replacement size, 100% of the paid garment amount is credited directly to their Bull Wallet Store Credit to shop again on bullford.in once the return passes inspection.
In accordance with our atelier policy, we do NOT offer cash or bank account refunds on delivered orders. All approved returns or exchanges where a replacement size is not required will be issued as 100% Bull Wallet Store Credit:
- Zero Bank/Cash Refunds After Delivery: If no replacement size is wanted, 100% of the paid garment amount is credited directly to the customer's Bull Wallet to shop again on bullford.in once the return passes inspection.
- Bull Wallet balance has zero expiration and can be used on any future drop or collection.
- Pre-Dispatch Cancellations Only: Full refunds to the original payment source (UPI/Card/Net Banking) are exclusively available for orders cancelled prior to warehouse dispatch and AWB generation.
4. Credit Note & Cancellation Processing Timelines
All returned garments undergo physical inspection within 24–48 hours of receipt at our Bengaluru atelier. Store credit is credited immediately upon inspection pass:
- Bull Wallet Store Credit: Instant credit upon atelier inspection.
- Pre-Dispatch Cancellation (Original Source): Reversal initiated within 24 hours via Razorpay (UPI: 24–48 hours; Cards/NetBanking: 3–5 business days).
5. How to Initiate a Return or Exchange
Click the Exchange Button in your Account Orders dashboard within 48 hours of delivery. Contact support for help with an exchange or a pre-dispatch cancellation: